Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes your name, email address, and any data you upload or input into the platform.

We also automatically collect certain technical information when you use our website and services, including your IP address, browser type, device information, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

We do not train our AI models on your customer data without explicit consent. All data used for model improvement is anonymized and aggregated.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

We may also disclose your information if required by law or in response to valid legal requests, or to protect the rights, property, or safety of HelpBlend, our users, or the public.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information. This includes encryption in transit and at rest, regular security audits, and strict access controls.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting our support team.

Backup data may be retained for a limited period beyond the deletion of active data due to the nature of backup systems.

6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or port your data. You may also have the right to restrict or object to certain processing activities.

To exercise these rights, please contact us at hello@helpblend.com. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar tracking technologies to provide functionality, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for any international data transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@helpblend.com.